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Comcast: Delivering a consumer-grade intranet at scale
US technology and media giant Comcast has designed and launched an ambitious new intranet based on SharePoint Online. The new ComcastNow is heavily customised, delivering a highly personalised, branded and attractive consumer-grade experience for a diverse workforce. The intranet has been implemented using a four-stage design process, which includes a forward-thinking “Align” phase.
Notable features include a Coveo-powered search including integrations with several systems, extensive HR integrations mainly exposed through an employee dashboard, some innovative approaches to displaying event and engagement-led content, some nice analytics dashboards, and robust approaches to supporting content owners. Employees can also add their own links to apps and pages, and subscribe to different topics. Benefits include substantial time savings for site admins and healthy levels of adoption.
Why this won a Gold award
- This is a very ambitious intranet roll-out applied at scale.
- The design work is beautiful, creating an eye-catching consumer-grade experience for employees.
- There is extensive integration, principally with HR-focused systems to help drive employee productivity.
- We love the scope of the search which indexes relevant how-to content across a number of different systems.
- There’s a robust, phased methodology to this project with the “Align” phase a great approach to ensure smoother outcomes.
- There are some lovely touches to make the intranet engaging, including the themed and live homepage takeovers.
- There’s a healthy emphasis on personalisation, with well-executed features such as “My Resources” and enabling subscriptions.
- We applaud the commitment to using analytics to drive improvement, including to content owners.
- There’s significant impact, particularly saving time for administrators.
Full case study
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