Governance is the result of consensus building, not a weapon that can be wielded in a war.

Digital employee experience empowers organisations to better support the practical and emotional needs of their staff.

Frontline staff rely on great content which must be complete and accurate

Communities of practice are by far the most successful knowledge management (KM) approach.

Community managers, whether formal or informal, are crucial for successful collaboration.

Real success with collaboration and social tools requires robust change management.

Expectations created by consumer experiences are shaping the workplace.

Frontline and core business systems should be part of a great employee experience

Fast or slow, intranets must constantly improve over time if they’re going to achieve greatness.

It’s not hard to find a great intranet technology platform, if you go about it in the right way!