This article outlines nine steps that can be taken by all intranet teams to improve the effectiveness of search, covering both design and under-the-hood changes.

We all know accessibility is important, but precisely how does one make a website or intranet more accessible? Often what is needed is a pragmatic…

Creating strong information scents allows users to confidently find desired content on websites and intranets.

This article provides an overview of what usability is (and what it is not), as well as giving ideas on how to include more usability…

Using a ‘strawman’ design in the early stages of a project can help to overcome many of the difficulties in the design process.

By improving the way the intranet supports key tasks, immediate business benefits can be delivered in a manageable and cost-effective manner.

Usability testing Keywords for Councils classification produces surprising results.

This article provides five techniques to identify likely usability problems in your intranet. Some techniques provide indications about where the main problems lie, others provide…

A redesigned site can be easy and quick to use, and perfectly structured, and still be useless. For a site to be useful, it must…

KM has much to learn from usability, which can provide many useful starting points for structuring and managing KM projects.