Creating strong information scents allows users to confidently find desired content on websites and intranets.
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Archives for usability
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Improving your intranet, task by task.
By improving the way the intranet supports key tasks, immediate business benefits can be delivered in a manageable and cost-effective manner.
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Evaluating Caloundra City Council’s EDMS classification.
Usability testing Keywords for Councils classification produces surprising results.
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Five ways to identify intranet usability issues.
This article provides five techniques to identify likely usability problems in your intranet. Some techniques provide indications about where the main problems lie, others provide…
The difference between usable and useful.
A redesigned site can be easy and quick to use, and perfectly structured, and still be useless. For a site to be useful, it must…
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Using usability to direct KM systems.
KM has much to learn from usability, which can provide many useful starting points for structuring and managing KM projects.
Deploying an effective search engine.
A case study describing how to deliver a successful searching solution. Provides guidelines on user interface design, indexing configuration, search engine weightings and more.