There are several key categories of documents that should be targeted as part of information management projects, while other documents can be ignored.

Effective information management is not easy. This article outlines 10 critical success factors that address organisational, cultural and strategic issues.

There are two main approaches to redeveloping an intranet: a big bang and evolution.

This case study presents the findings from five intranet reviews across a range of organisations, each with very different results.

The challenge is to deliver sufficient intranet content and capabilities, within the time and resource constraints. This briefing outlines a simple approach for balancing these…

A successful knowledge management strategy must identify the key needs and issues within the organisation, and provide a framework for addressing these.

This article outlines a phased approach to creating a new corporate intranet when organisations merge, following the progress of the merger itself.

The intranet goal ‘to efficiently disseminate accurate information’ is meaningless, and must be replaced.

A successful intranet ensures that: staff needs are met, and the content creation processes are supported.

Outlines a disciplined approach to re-invigorating a corporate intranet, making it deliver real business benefits.