Learn how to take a competency-based approach to fostering digital literacy

What gap needs to be closed between current and required digital skills?

Build skills and behaviours rather than focusing on products and features

Don’t assume that employees know the fundamental concepts that underpin how to make use Microsoft 365

To be successful and sustainable, collaboration tools need a purpose.

‘People waves’ provide a real-world framework for achieving Microsoft 365 success

Learn from the experiences of how others have made the most of Office 365

Put in place a model for collaboration that ranges from core tools to prohibited

Wicked problems have no single answer or solution, but plenty of potential actions

Community managers, whether formal or informal, are crucial for successful collaboration.