Organisations should abandon the search for ‘knowledge management systems’, and focus more closely on the specific capabilities required.

Intranet teams should be guided by two words when planning intranet activities: tangible and visible.

Position descriptions describe the key responsibilities and duties of the intranet manager, fulfulling two audiences, the intranet manager as well as the organisation.

Out-of-the-box, search doesn’t work, and there is a small (but vital) piece of work needed to design and tune the search solution.

There is a ‘rule of thirds’ that can be used to categorise the main types of forms that exist on an intranet.

Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.

The most successful intranets are those that directly reflect the unique nature of the organisations they serve.

here are many staff that have little (or no) access to a computer during work hours, and there are two main approaches for making intranet…

The enemy of intranets is not resistance to change, it is apathy, which must be overcome to build support and resources.

An intranet homepage policy is tool that can provide some welcome support to intranet managers as well as providing a clear direction to business units…