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Boehringer Ingelheim: Creating an intranet that helps staff complete tasks
Global pharmaceutical company, Boehringer Ingelheim, has launched a unified intranet called INSITE, built on Microsoft technologies, to over 50,000 staff. The solution has evolved over three phases, each involving comprehensive user research and a vision focused on DEX.
The intranet is maintained through a product management approach with regular releases and continuous improvement, all underpinned by continued user research. At the centre of the intranet experience is a personalised Viva Connections dashboard (now part of SharePoint) that integrates with multiple systems and helps employees complete tasks.
Other notable elements include personalised news, a comprehensive use of machine translation, robust content governance, and an integrated search. INSITE’s adoption metrics are strong with high usage.
Why this won a Platinum award
This outstanding entry achieved the highest score among the judges, winning our Platinum award.
- We love the focus on employee experience that is embedded in both the vision and implementation of this intranet, and reflected in concepts like moving the ‘line of visibility’ of apps.
- The personalised task dashboard and related integrations is one of the best rollouts of this type that we have seen, with very strong execution.
- We like the product management approach that helps ensure continuous improvement.
- We applaud the strong commitment to ongoing user research that informs the direction of the intranet.
- There is some nice work in using machine translation to support an effective approach to multi-language.
- Robust content governance has been applied across the project and on an ongoing basis, including the automation of some approaches.
- The enterprise search involves multiple integrations
Full case study
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