Topic

When people are trying to get their work done, they are not thinking about knowledge ecosystems. They are looking for something simple. Where do I go? What can I trust? Is this the right thing to use?

This presentation shares a programme of work that brought together the Standardisation Library and the evolution of Aurecon’s Knowledge Hubs. The aim was to respond to a familiar problem. Standardised materials, knowledge hubs, and community spaces all existed. Each was valuable in its own right, but they were not always experienced as a connected whole. As the organisation’s structure evolved and the platform matured, it became less clear how these pieces should come together.

The session will cover:

• a realistic, experience-led way to improve clarity and findability in a complex and fragmented knowledge environment
• the practical mechanics that make it work
• governance approaches that support consistency without centralised ownership

Profile

Farrah Abdullah is a Senior Knowledge Consultant at Aurecon, working within an Asia Pacific engineering, design and advisory consultancy to develop and embed knowledge management practices. Her work focuses on how technical organisations capture, organise, and reuse expertise across projects, disciplines, and regions.

At Aurecon, Farrah has led initiatives to improve information architecture, establish knowledge governance, and design structures and ways of working that make technical content easier to find and apply in practice. Her role sits at the intersection of knowledge systems, organisational processes, and adoption, with a strong focus on how communication, engagement, and simple tools bring knowledge initiatives to life.

Her work centres on connecting technical solutions with the realities of how people work, ensuring that knowledge is not only structured well, but understood, trusted, and used by the teams who rely on it.