* Screenshot remains the copyright of the entrant, and may not be reproduced without written permission.
Roche: Creating an ambitious knowledge platform
The KM team in the Product Development department of global pharma company, Roche, has created a knowledge-sharing platform called the Digital Workspace (DWS), which addresses critical KM use cases through a series of modules. Evolved over a number of years, the solution encompasses both AI and search, the latter involving multiple integrations. It has also undergone a number of technical revisions.
Features include a unified search, a sophisticated Expert Finder, a Q&A feature, and a collection of knowledge articles. The Automated Query Management (AQM) feature ensures queries are addressed in a way that is compliant and efficient. Over time, the number of modules has expanded to take in new use cases, expanding the user base across different Roche divisions.
New modules include a tool to support outcome-based planning. Overall, the value and adoption of the platform continues to expand, with a number of beneficial outcomes.
Why this won a Platinum award
- This is a highly ambitious project that aims to solve some of the most complex and critical KM issues in a global pharmaceutical firm.
- A lot of strong foundational work in areas such as AI, search and taxonomies has gone into developing the solution.
- We love the emphasis on high value use cases and the modular approach, ensuring the platform can build on its success and expand reach and value.
- The number of integrations delivered through search and apps, like the Expert Finder, is very impressive.
- The team have not been deterred from making key changes to its base technology to extend the tool’s reach.
- We love the can-do, cross-functional approach that has contributed to the success of DWS, and the way it encourages collaboration.
- We love how search is embedded into many of the apps, encouraging the use of existing knowledge assets.
- The platform is helping to solve a number of key business issues.
Full case study
Get a copy of the full case study as part of the 2025 Intranet & Digital Workplace Showcase report. This is packed with real-world screenshots and insights that will inspire your leadership team, and help you deliver a successful project.