The digital workplace offers a compelling vision of the future, but the right foundations must be in place.

Our two books, Designing intranets: creating sites that work and What every intranet team should know have been bought by organisations across the globe. It’s…

The classic texts of project management outline the importance of initial planning and design activities. While they only consist of 10-30% of the project, they…

‘I can’t find what I am looking for’ is one of the most common complains staff make about intranet content. Contributing to this issue is…

Tree testing provides a cheap and effective way of checking draft navigation before proceeding further into a redesign.

Card sorting is a common technique within user-centred design (UCD) methodologies. It’s also an activity that can polarise opinions; people either believe in it, or…

When should online card sorting be used, and how to make the most of it as a research technique?

Organisations with a strong public brand and reputation are under growing pressure to deliver an intranet to match.

Including a tickertape on the intranet homepage can be an effective way of communicating real-time updates.

People consider their mobile phone to be one of their key personal possessions, never far from their body. Psychologically, they are personal devices, in a…