Too many approaches to improving intranet content are destined for heroic failure.

Intranet content and tools should be aggregated, to help staff find required information, and to complete key tasks.

Efforts should be targeted at improving the quality of key information, while applying lower standards to the majority of intranet content.

All too often, centralised intranet teams find themselves battling with decentralised authors to enforce consistency and quality standards.

There is no ‘correct’ answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches.