While collaboration tools are spreading rapidly, what has often been overlooked is the frequent need to include external collaborators.

There are three main ways of keeping a staff directory up to date: centralised updates, self-service updating and via integration.

Giving the intranet a name helps to build its identity, and may even give it a personality within the organisation.

Establishing team spaces for projects can be one of the most productive uses of collaboration tools, but they must be closed when the projects end.

Intranet teams need to carefully manage their time, to ensure that progress is always being made.

ABCD for intranets is a step-by-step tool that can be applied at any time and then used for the continual refinement and improvement of the…

Too many approaches to improving intranet content are destined for heroic failure.

Over the years, we have published a vast amount of information on intranets. In this article, we attempt to wrap up all the activities that…

Driving enterprise search to cover ever more content does not necessarily deliver better results.

Before personalisation can be implemented, underlying LDAP or Active Directory implementations need to be cleaned up.