Organisations thrive by making the best use of the knowledge that exists, on paper and in the heads of staff.

Intranets can support knowledge management objectives, by addressing both tacit and explicit knowledge needs. This includes capturing key information, surfacing expertise, and connecting staff together.

Key articles

• Developing a knowledge management strategy A successful knowledge management strategy must identify the key needs and issues within the organisation, and provide a framework for addressing these.
• Improving intranet content A range of strategies can be taken to ensure that intranet content is up-to-date and well-written.
• No collaboration without communications Getting the fundamentals of good communication right is a prerequisite for collaboration initiatives.
• KM for consistency and innovation This briefing contrasts the role of knowledge management in supporting both innovation and consistency.
• Five fundamental capabilities of social intranets Social intranets provide a valuable mix of functionality, beyond publishing content and news.

 

Sources for facts and figures

• Managers Say the Majority of Information Obtained for Their Work Is Useless, Accenture Survey Finds Data on difficulty managers have obtaining information within their organisation
• Ten Things You Need To Know About Managing Knowledge Leadership guru gives 10 lesser known principles that knowledge practitioners should be aware of.
• What is KM? Knowledge Management Explained A primer on what KM is and a brief history
• Knowledge Management – a Guide (Australian Standards AS 5037-2005) The definitive best practice knowledge management guide

Further reading on the Step Two site

• Knowledge management Articles tagged with knowledge management
• Community of practice Articles tagged with community
• Staff directories Articles tagged with staff directories
• Innovation Articles tagged with innovation
• Ideation Articles tagged with ideation