Communities of practice are by far the most successful knowledge management (KM) approach.

Community managers, whether formal or informal, are crucial for successful collaboration.

When I was in London late last year, I was pleased to have an opportunity to record a video interview with Faith Wainwright of Arup….

In most organisations authors are vital to the effectiveness of the intranet. Despite this, authors are often given the task of updating content with little…

Intranet teams can never maintain a whole site themselves, and empowered authors will do much to deliver great content.

This article introduces two critical success factors for intranet discussion forums: a clear purpose, and a common community.

A critical success factor for an effective and sustainable intranet is the establishment of an intranet ‘community of practice’.