Communities of practice are by far the most successful knowledge management (KM) approach.

Community managers, whether formal or informal, are crucial for successful collaboration.

Intranet teams can never maintain a whole site themselves, and empowered authors will do much to deliver great content.

This article introduces two critical success factors for intranet discussion forums: a clear purpose, and a common community.

A critical success factor for an effective and sustainable intranet is the establishment of an intranet ‘community of practice’.