Many organisations are attempting to clarify the relationship between the corporate intranet, and their document/records management system. While this is a broader issue of information management with an organisation, there are some short-term activities that can be taken to create a working relationship between these two platforms.

This briefing outlines a simple scenario in which the intranet helps staff find key corporate information, while the documents accessed are stored in the document/records management system.

Usage scenario

The following scenario outlines one of the typical ways an intranet is used:

A staff member browses into the HR section, and then to the ‘HR policies’ page. Scanning through the list of documents available, the leave policy is selected, and the PDF opens up in Acrobat Reader.

This is a very common scenario, but more could be happening behind the scenes than is apparent to the end user.

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