Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.

A multi-disciplinary approach is needed when establishing an intranet team. This briefing outlines the key roles required.

This article outlines ideas for promoting your intranet, ranging from the obvious through to the very unusual. Somewhere in this list should be a few approaches that you can apply …

Metrics are an effective way of setting project targets, assessing success, and tracking ongoing health. This article summarises a range of practical KM and CM-related metrics.

There is no ‘correct’ answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches.

Call centres are growing rapidly. They are also confronted with many challenges, and KM has much to offer in overcoming these difficulties.