Successful intranet managers balance their technical skills, business acumen and leadership capabilities, and take a pragmatic approach to their sites.

There are five fundamental publishing models for an intranet, and each has strengths and weaknesses.

Intranet business cases need to beyond dry numbers and recommendations, and target emotions and key business needs.

If intranets are to achieve their full potential, intranet teams must go beyond just reducing frustration.

Following a core set of guidelines will greatly improve the effectiveness of staff interviews.

The intranet is a powerful way of helping staff to get things done more effectively.

Getting the fundamentals of good communication right is a prerequisite for collaboration initiatives.

In most cases, the intranet team should own search, and the responsibility should not be left within IT.

Governance is about having a framework in place that enables the decision-making and planning processes for the intranet.

Staff directories are only useful when they contain all staff, even those without a PC or payroll number.