Creating strong information scents allows users to confidently find desired content on websites and intranets.

All too often, centralised intranet teams find themselves battling with decentralised authors to enforce consistency and quality standards.

Intranets must be more than just a dumping ground for ‘second-hand documents’ if they are to be successful. Instead, a radically different policy needs to be put in place.

Staff in geographically isolated locations are most reliant on information sources such as intranets, and yet in practical terms they are the hardest to reach.

This article introduces information architecture and provides guidelines for how to create an effective information architecture.

Any intranets structured around the organisational chart are difficult to use. Before attempting a restructure, consider why this structure has been used.

The unspoken truth is that workflow often doesn’t work well in practice, leading to the question: is workflow the wrong metaphor?

One of the first challenges when establishing an intranet is to determine who should have overall ownership of the site, and where the intranet team should be located.

This article presents a new perspective to rolling out a records management system, highlighting three critical success factors: the system, classification scheme and message.

While ‘knowledge sharing’ is a common goal for KM projects, it is often neither meaningful or effective.