Staff must have a single coherent online identity for the digital workplace to succeed.

All intranets must find a balance between global (common) and local (specific) information.

Including fun features on the intranet can send the message that the organisation is a great place to work.

Engineers working in operational environments have specific needs and issues that can be met with an intranet.

Tree testing provides a cheap and effective way of checking draft navigation before proceeding further into a redesign.

Intranet teams can’t afford to be technology ignorant, but nor do they need to be geeks.

Intranet teams seeking insight from other organisations need to adapt ideas to fit their unique circumstances.

When should online card sorting be used, and how to make the most of it as a research technique?

Organisations with a strong public brand and reputation are under growing pressure to deliver an intranet to match.

Intranet redesigns truly succeed when they address longer-term strategy, management and governance issues.