Intranet teams must take on a strong leadership role, and drive forward the evolution and enhancement of the site.

The intranet manager should be free to focus solely on managing the site, and not publishing content or doing admin work.

There are several key categories of documents that should be targeted as part of information management projects, while other documents can be ignored.

Intranet content and tools should be aggregated, to help staff find required information, and to complete key tasks.

Users are not all the same, and do not have the same needs. A key principle is therefore: you can’t usefully deliver information to users you haven’t personally met.

Effective information management is not easy. This article outlines 10 critical success factors that address organisational, cultural and strategic issues.

There are two main approaches to redeveloping an intranet: a big bang and evolution.

Determining what an intranet is actually for involves gaining an in-depth understanding of staff (and organisational) needs and issues.

Efforts should be targeted at improving the quality of key information, while applying lower standards to the majority of intranet content.

It is widely recognised that an intranet must be trusted, if it is to be regularly used by staff across an organisation.