The front-line environment must be understood when implementing knowledge management initiatives.

The intranet goal ‘to efficiently disseminate accurate information’ is meaningless, and must be replaced.

This briefing focuses on who to select for stakeholder interviews. It provides some general guidelines, and lists some areas of the organisation to involve.

Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.

A multi-disciplinary approach is needed when establishing an intranet team. This briefing outlines the key roles required.

A successful intranet ensures that: staff needs are met, and the content creation processes are supported.

This article outlines ideas for promoting your intranet, ranging from the obvious through to the very unusual. Somewhere in this list should be a few approaches that you can apply …

This briefing presents a simple checklist that will allow you to judge just how much work will be required to bring your intranet back to top performance.

Metrics are an effective way of setting project targets, assessing success, and tracking ongoing health. This article summarises a range of practical KM and CM-related metrics.

The real challenge is to maintain the quality, consistency and value of an intranet, well into the future. This article shows you how.