This briefing contrasts the role of knowledge management in supporting both innovation and consistency.

The challenge is to deliver sufficient intranet content and capabilities, within the time and resource constraints. This briefing outlines a simple approach for balancing these factors.

This article presents a new perspective to rolling out a records management system, highlighting three critical success factors: the system, classification scheme and message.

While ‘knowledge sharing’ is a common goal for KM projects, it is often neither meaningful or effective.

A critical success factor for an effective and sustainable intranet is the establishment of an intranet ‘community of practice’.

A successful knowledge management strategy must identify the key needs and issues within the organisation, and provide a framework for addressing these.

By improving the way the intranet supports key tasks, immediate business benefits can be delivered in a manageable and cost-effective manner.

Many intranets are dedicated to allowing staff to complete administrative tasks easily, instead of assisting staff to do their core business.

An intranet is something that staff need to learn, just like any other business application or information system. This will require both formal and informal training.

The intranet can serve as a platform for knowledge management initiatives, via approaches such as collaborative environments, staff directories, wikis and weblogs.