Much is expected of intranet authors, in terms of the quality, accuracy and timliness of published material. Yet, many organisations treat intranet authoring as a hobby.

Intranet teams must take on a strong leadership role, and drive forward the evolution and enhancement of the site.

The industry is finally accepting responsibility for providing accessible websites and intranets. Yet, a great deal of misunderstanding continues to surround the subject of accessibility.

The intranet manager should be free to focus solely on managing the site, and not publishing content or doing admin work.

There are several key categories of documents that should be targeted as part of information management projects, while other documents can be ignored.

Intranet content and tools should be aggregated, to help staff find required information, and to complete key tasks.

Users are not all the same, and do not have the same needs. A key principle is therefore: you can’t usefully deliver information to users you haven’t personally met.

Effective information management is not easy. This article outlines 10 critical success factors that address organisational, cultural and strategic issues.

This briefing outlines a simple scenario in which the intranet helps staff find key corporate information, while the documents accessed are stored in the document/records management system.

There are two main approaches to redeveloping an intranet: a big bang and evolution.