The enemy of intranets is not resistance to change, it is apathy, which must be overcome to build support and resources.

An intranet concept is a single sheet of paper which outlines where the intranet is at, where it is going, and what it will deliver in the short-term.

This article provides a long (but still not comprehensive) list of ongoing tasks for intranet teams.

There is very real cost of the reliance on email: the duplication of information management activities, which has a significant impact on productivity, consistency and accuracy.

While news on the intranet home page is widespread, the question needs to be asked: how effective is it?

This briefing takes a different look at the role of intranet policies, and outlines five policies that all intranet teams should develop.

The intranet needs to have a strong brand, a sense of identity that, at a basic level, distinguishes it from the public website and other information sources within the organisation.

This article explains a quick and effective technique for assessing whether your home page is an effective gateway to site content.

This article introduces two critical success factors for intranet discussion forums: a clear purpose, and a common community.

We all know accessibility is important, but precisely how does one make a website or intranet more accessible? Often what is needed is a pragmatic view, based on real experience, …