This article provides five techniques to identify likely usability problems in your intranet. Some techniques provide indications about where the main problems lie, others provide concrete evidence.

Lack of project sponsorship is one of the greatest causes of IT project failure. For an organisation-wide platform such as an intranet, the need is even greater.

A redesigned site can be easy and quick to use, and perfectly structured, and still be useless. For a site to be useful, it must meet user needs, and there …

Escaping an organisational structure for your intranet is not easy, but will deliver many business benefits.

Staff induction is vital in getting staff up to speed, and ensuring they are productive. Yet most organisations have inadequate or ad-hoc processes in place.

A simple intranet feedback mechanism is an effective way of keeping an intranet up-to-date, and assisting with change management and cultural change processes.

The front-line environment must be understood when implementing knowledge management initiatives.

The intranet goal ‘to efficiently disseminate accurate information’ is meaningless, and must be replaced.

This briefing focuses on who to select for stakeholder interviews. It provides some general guidelines, and lists some areas of the organisation to involve.

Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.