Collaboration tools are vital, but left unmanaged, their spread can be anti knowledge sharing.

A little while back I wrote an entry on enterprise 2.0, characterising the conflict between the libertarians and the corporate suits (noting the deliberate stereotyping). To quote: On one side …

It’s been interesting to observe how the battle lines are shaping up between the evangelists of enterprise 2.0 on the one side, and those perceived to be resisting such technologies …

I’ve been doing a lot of thinking recently about collaboration and collaboration tools. It’s clear that there’s a huge unmet need for this capability, but a lot of confusion about …

This article explores the use of online chat in business and describes a case study of the use of instant messaging within a national enquiry centre for a government department …

This article introduces two critical success factors for intranet discussion forums: a clear purpose, and a common community.