While intranets can’t prevent disasters, they can mitigate a wide range of business risks.

Avoid the trap of seeing an information management strategy merely as a set of policies.

We’ve worked with many organisations that have gone through an immense amount of organisational change. These are a challenging times, and the temptation would be to leave the intranet until …

When in the field, staff only want a few key things on their mobile devices, not the whole intranet.

Intranet teams need to carefully manage their time, to ensure that progress is always being made.

All too often, 18-24 month information management strategies fail to deliver benefits, but there is an alternative.

Intranet teams should be guided by two words when planning intranet activities: tangible and visible.

There are several key categories of documents that should be targeted as part of information management projects, while other documents can be ignored.

Effective information management is not easy. This article outlines 10 critical success factors that address organisational, cultural and strategic issues.

Call centres are growing rapidly. They are also confronted with many challenges, and KM has much to offer in overcoming these difficulties.