Travelex: Creating a virtual community via an intranet

Currency exchange provider Travelex has introduced an intranet called The Lounge to drive a sense of community across its retail workforce, many of whom work on their own. Through a combination of engaging community-led content, campaigns, employee blogging and adding subtitles to videos, the intranet is helping to drive engagement and efficiency.

Additionally, a gamified incentives program hosted on the intranet is directly responsible for driving increases in the sales of various products and has also supported a rise in engagement.

Why this won a Gold award

• We love the ethos of the intranet helping to support lone workers and the consistency with which the team apply this principle to content and campaigns is impressive.
• The gamification program’s impact in increased sales is exceptional and the program, including weekly wrap-up videos and team badges, is very well executed.
• The idea of putting subtitles on videos so they can be watched in busy environments has been highly effective – we also like how measurement informed the decision.
• We like the frequency and prominence of employee blogging on the homepage and the influence this has had to drive more informal leadership communications.

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