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Scottish Government: Evolving an intranet into a digital workplace
The Scottish Government has launched a new intranet built as a minimum viable product with a process of continual improvement. It can be regarded as a move towards a digital workplace. A series of homepage apps help employees complete tasks such as record time.
A number of government agencies also share the intranet with their own branded spaces. A centralised content management process and reduction in content, improved navigation and enhanced search is driving findability and efficiency
Why this won a Gold award
- The homepage apps are helping the Scottish Government move towards a digital workplace and also driving efficiencies.
- There’s been a strong focus on the value of content, even deploying a centralised publishing model to ensure content is delivering benefits and dramatically reducing the number of pages.
- There is a healthy emphasis on continuous improvement which has helped to drive both improvements and user engagement.
- The shared service model has been very well implemented with flexible branding, information architecture and sharing of content to effectively support eight separate intranet experiences.
- The digital guidelines are very well done, and it is very innovative to make them public.
Full case study
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