Fragomen: Transforming a specialist knowledge library with search

Immigration specialist law firm Fragomen maintains a large, internal knowledge resource with details of immigration rules and processes across different countries. In moving the intranet to modern SharePoint Online, the firm’s content curation team has revamped the “Immigration Knowledge Library” (IKL), turning an underperforming area to one which better meets user needs and is easier to manage.

After receiving training in PnP Search, the team have restructured the IKL without help from IT colleagues, saving development costs. They have also created new search capabilities including the ability to compare rules in different jurisdictions. Changes can be made without IT help, reducing painful wait times. The changes have improved client delivery while the new skills in PnP search

Why this won a Gold award

• We love the team’s drive and mindset to learn new skills about SharePoint and PnP search and then apply them to the project.
• The new search capabilities are well-focused on the needs of users, helping to meet specific queries.
• The ability to compare content across jurisdictions is particularly valuable.
• There is a strong commitment to managing content quality all through the content lifecycle, in what is a very complex collection of knowledge.
• By carrying out the work in-house, the team have avoided significant costs.
• By removing the reliance on IT, simple changes are now done in minutes rather than weeks.
• We like that the improvements made through PnP search are now being applied to other areas of the intranet.
• Overall this is a very important knowledge resource that directly improves work for clients.
• Note that as Step Two played a part in the project, the judges were excluded from scoring it.