You can’t deliver great customer experience (CX) without a great digital employee experience (DEX).

More ambitious approaches to digital workplace governance will require a more democratic approach to governance.

Digital workplace and DEX governance must sit at a round table.

Product management principles can help guide intranet teams to sustainable success.

A business-first approach to Office 365 ensures that new features deliver the greatest business benefits.

Improving the digital employee experience for new starters will deliver immediate benefits.

Digital employee experience (DEX) looks holistically at the digital tools, environments and processes that are provided to staff (see What is DEX?). It is a key part of the overall …

Wicked problems have no single answer or solution, but plenty of potential actions

Digital access remains a challenge for many hospital staff, such as nurses.

DEX gives CIOs and IT teams invaluable tools for understanding and managing complexity