Escaping an organisational structure for your intranet is not easy, but will deliver many business benefits.

Staff induction is vital in getting staff up to speed, and ensuring they are productive. Yet most organisations have inadequate or ad-hoc processes in place.

In many organisations, the intranet competes with e-mail, file shares, document management and records management. What is needed is a clear policy about what these systems are for.

A simple intranet feedback mechanism is an effective way of keeping an intranet up-to-date, and assisting with change management and cultural change processes.

The front-line environment must be understood when implementing knowledge management initiatives.

The intranet goal ‘to efficiently disseminate accurate information’ is meaningless, and must be replaced.

This briefing focuses on who to select for stakeholder interviews. It provides some general guidelines, and lists some areas of the organisation to involve.

Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.

A multi-disciplinary approach is needed when establishing an intranet team. This briefing outlines the key roles required.

A successful intranet ensures that: staff needs are met, and the content creation processes are supported.