Effective information management is not easy. This article outlines 10 critical success factors that address organisational, cultural and strategic issues.

Search engine ‘best bets’ can dramatically improve the search experience, particularly on information-rich sites such as intranets.

This briefing outlines a simple scenario in which the intranet helps staff find key corporate information, while the documents accessed are stored in the document/records management system.

There are two main approaches to redeveloping an intranet: a big bang and evolution.

Determining what an intranet is actually for involves gaining an in-depth understanding of staff (and organisational) needs and issues.

There is a worrying trend emerging in the field of information architecture: organisations are attempting to finalise site structures without evaluating their effectiveness in the context of a web page.

Efforts should be targeted at improving the quality of key information, while applying lower standards to the majority of intranet content.

It is widely recognised that an intranet must be trusted, if it is to be regularly used by staff across an organisation.

Creating strong information scents allows users to confidently find desired content on websites and intranets.

All too often, centralised intranet teams find themselves battling with decentralised authors to enforce consistency and quality standards.