Being an intranet star isn’t easy, but there are practical ways of making it happen.

Intranet teams should use a range of approaches to track and communicate their success stories, to managers and the wider organisation.

This article explores the human face of collaboration, touching upon a range of enterprise issues and considerations.

There are three main facets that can be used to segment staff needs for information: job role, business unit and geographic location.

There are two key reasons for a staff member to come to the intranet: to find a specific piece of information, or to complete a specific task.

This methodology provides intranet teams with a new and powerful approach to planning intranet improvements.

The field of information architecture (IA) has much to offer those creating taxonomies, including a range of structured techniques for testing their effectiveness.

A simple rule of thumb when planning a site redesign is that the new site will be no more than 20% different from the current site.

Recruiting participants for website research can be difficult, but a few simple steps can help make the process go much more smoothly, without the need for expensive agency fees.

All too often, 18-24 month information management strategies fail to deliver benefits, but there is an alternative.