Technology selection decisions need to be guided by the focus of the intranet being delivered.

There are both formal and informal ways of finding staff for user research

Is your organisation positioned to deliver and sustain a great intranet?

Customer service is make-or-break for many organisations, and intranets can help.

When structuring a site, take a bottom-up approach to identify the right clusters

Ideation applications tap into staff knowledge to create and share ideas.

Intranet improvements must match business goals, meet staff needs and be practical.

Intranet launch videos can be inspirational, influencing or informative.

Intranets add the greatest value when they go beyond just providing content, to directly supporting business objectives.

Experience from many organisations is that enterprise social tools generate few (if any) problems.