Tree testing provides a cheap and effective way of checking draft navigation before proceeding further into a redesign.

When should online card sorting be used, and how to make the most of it as a research technique?

Intranets filled with ‘blah blah’ landing pages can make it impossible for staff to find what they need.

I have often said that intranets hold up a mirror to the organisations they serve. Their purpose, content, structure and navigation must all reflect the…

Intranets are most useful when they help staff do their jobs. This includes finding a key piece of information (‘what is the address for our…

Intranet homepages are always contentious. In most organisations, every stakeholder would like a piece of this valuable real estate, and debates rage around the overall…

Understanding common and important staff tasks underpins every aspect of intranet design and management.

Every once in a while, intranet teams have to justify the amount of time they spend structuring their sites and improving navigation. Stakeholders, often very…

Can we replace our intranet homepages with a Google-inspired search page?

The fundamental goal of developing a new structure for an intranet is to produce something that works well for staff. As discussed in the earlier…