p>One of the keys to a successful intranet is high quality, well written content, making it both useful and usable. Writing for the online medium…

Intranet redesigns can be seen as the cure-all for an intranet’s ills, and many intranets will certainly benefit from a significant overhaul. But if the…

Intranet redesigns truly succeed when they address longer-term strategy, management and governance issues.

Provide a place for authors to seek help and training when they need it, whenever they need it.

Many intranets teams are tasked with ‘creating intranet governance’ without further guidance on what that means for the organisation or a clear understanding of what…

When it comes to intranets (and information management in general), there is always a temptation to put in place simplistic rules, or to pursue simplistic…

Intranet teams are responsible for creating an intranet that is a useful business tool, flexible enough to meet changing business needs, easy to use and…

When designing and structuring intranets, it is useful to distinguish between core content, and business-unit specific information.

There are a range of practical ways of assessing whether the team is spending its time to greatest effect.

Some time back, we worked for a large government agency. Their intranet was terrible, a huge collection of separate sites dating back over a decade….