When should online card sorting be used, and how to make the most of it as a research technique?

Organisations with a strong public brand and reputation are under growing pressure to deliver an intranet to match.

Intranet redesigns truly succeed when they address longer-term strategy, management and governance issues.

Effective coaching techniques are critical for achieving a well performing intranet team.

Provide a place for authors to seek help and training when they need it, whenever they need it.

When examined more closely, the mobile enterprise means many different things, delivered in different ways.

Including a tickertape on the intranet homepage can be an effective way of communicating real-time updates.

The ‘softer’ skills underpin successful intranet teams, and good listening is a starting point for building relationships and solving problems.

Rather than thinking of the intranet as a once-off ‘product’, consider it an ongoing ‘service’ to the business.

One of the greatest challenges for intranet teams is seeing other intranets and learning from them.