If intranets are to succeed, an upwards spiral must be created, where each success (no matter how small) leads onto further improvements.

Information must be managed on three levels within an organisation: corporate, team and individual. Tools and processes must be provided for each of the levels.

This article shares survey results and recommendations on the design and implementation of online staff directories, the most used element of most intranets.

The unspoken truth is that workflow often doesn’t work well in practice, leading to the question: is workflow the wrong metaphor?

You need to understand how staff look for documents in a business setting, in order to design suitable systems and classification schemes.

Explores a number of practical ways that an intranet can be improved incrementally without yet another redesign.

Online forms on a corporate intranet deliver clear benefits and cost savings. This article outlines a simple step-by-step approach to implementing online forms.

One of the first challenges when establishing an intranet is to determine who should have overall ownership of the site, and where the intranet team…

This briefing contrasts the role of knowledge management in supporting both innovation and consistency.

The challenge is to deliver sufficient intranet content and capabilities, within the time and resource constraints. This briefing outlines a simple approach for balancing these…