By improving the way the intranet supports key tasks, immediate business benefits can be delivered in a manageable and cost-effective manner.

Many intranets are dedicated to allowing staff to complete administrative tasks easily, instead of assisting staff to do their core business.

An intranet is something that staff need to learn, just like any other business application or information system. This will require both formal and informal…

Usability testing Keywords for Councils classification produces surprising results.

The intranet can serve as a platform for knowledge management initiatives, via approaches such as collaborative environments, staff directories, wikis and weblogs.

This article outlines a phased approach to creating a new corporate intranet when organisations merge, following the progress of the merger itself.

Search engine reports are one of the most effective tools for gathering user information and improving an intranet.

This briefing looks at the role of corporate policies within an organisation, and the need to better communicate their message to staff.

Intranet teams should play a leadership and coaching role in the organisation, in order to ensure that the intranet is effective, up-to-date and usable.

This briefing provides an at-a-glance definition of terms for a range of information systems, including CMS, DMS and RMS.