A simple rule of thumb when planning a site redesign is that the new site will be no more than 20% different from the current…

Recruiting participants for website research can be difficult, but a few simple steps can help make the process go much more smoothly, without the need…

All too often, 18-24 month information management strategies fail to deliver benefits, but there is an alternative.

This briefing draws a clear line between two separate functionalities: personalisation and segmentation.

This article discusses the results of a worldwide survey conducted to guage what extent personalisation is being used in intranets and portals.

Provide every staff member with a tailored and personalised single sheet of paper that covers what they need to file, and how.

This briefing explores the idea of intranet successes, how to identify them, and how to gain the greatest value from them.

Explores a number of approaches that can be taken to build innovative intranets, all of which move intranet teams beyond just maintaining their current sites.

To be truly effective, intranets need to address three fundamental purposes: content, communication and activity.

The intranet team must guide, coordinate and integrate activities across all three fundamental intranet purposes: content, communication and activity.