Involving users in the design phase of an intranet or web-based project is not just about gathering requirements and testing designs. It is also provides…

Intranets add the greatest value when they go beyond just providing content, to directly supporting business objectives.

Experience from many organisations is that enterprise social tools generate few (if any) problems.

Intranets serve many different audiences, and role-specific pages can help to meet these diverse needs.

Finding the right document is only half the task: is the document structured in a useful way?

Rebecca Rodgers, who runs our Brisbane office, is currently working with a large Australian community services support organisation. The project started with field research, and…

While in Vancouver for a SharePoint conference, I was incredibly pleased to be able to present to a session of VanUE, a local gathering of…

I’ve been touring the globe over the last few months, talking about the possibilities now available for intranets running on SharePoint. Like other modern technologies…

Global intranet teams can (and must) play a mix of roles within large and complex organisations.

When conducting an intranet redesign in today’s environment, it’s commonsense to include a mobile element.