Do automated review dates work?.

Keeping content up to date is hard. Whether on a website or intranet, organisations constantly battle with outdated or incorrect information. One of the primary…

Avoid long-term strategies.

All too often, 18-24 month information management strategies fail to deliver benefits, but there is an alternative.

Intranet authoring: a hobby?.

Much is expected of intranet authors, in terms of the quality, accuracy and timliness of published material. Yet, many organisations treat intranet authoring as a…

Is workflow the wrong metaphor?.

The unspoken truth is that workflow often doesn’t work well in practice, leading to the question: is workflow the wrong metaphor?

Is it DM or CM?.

This briefing helps to dispell the widespread confusion in the marketplace between document management systems (DMS) and content management systems (CMS).

Metrics for KM and CM.

Metrics are an effective way of setting project targets, assessing success, and tracking ongoing health. This article summarises a range of practical KM and CM-related…