All too often, 18-24 month information management strategies fail to deliver benefits, but there is an alternative.

There is a ‘rule of thirds’ that can be used to categorise the main types of forms that exist on an intranet.

Much is expected of intranet authors, in terms of the quality, accuracy and timliness of published material. Yet, many organisations treat intranet authoring as a…

Efforts should be targeted at improving the quality of key information, while applying lower standards to the majority of intranet content.

The unspoken truth is that workflow often doesn’t work well in practice, leading to the question: is workflow the wrong metaphor?

Metrics are an effective way of setting project targets, assessing success, and tracking ongoing health. This article summarises a range of practical KM and CM-related…

There is no ‘correct’ answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches.