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Eight intranet design mistakes

Written by James Robertson, published February 17, 2010

Categorised under: Intranets, James' articles, Usability & user-centered design

Intranet projects are challenging at the best of times. Sites are large and content rich. Project teams are often thrown into the deep end, with many constraints and expectations.

Intranet projects may confront challenges such as:

  • unclear intranet ownership and governance
  • tight timeframes
  • limited (and often insufficient) budgets
  • varied (and sometimes competing) stakeholder opinions
  • large number of end users (staff), with widely varying needs
  • technology considerations and constraints
  • limited team experience and skills relating to intranets
  • poor access to best practices and other intranets

Is it any wonder that intranet projects go off the rails? Even the most experienced and well-resourced teams can struggle under these circumstances.

It is useful to explore common mistakes made on intranet projects. These have been distilled from observations across many organisations, in both the public and private sectors.

The purpose of outlining these problems is to help teams avoid them, and to highlight good practices.

[February KM Column, read the full article]

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