A case study on creating a global intranet that supports democracy worldwide.

There are both formal and informal ways of finding staff for user research

Following a core set of guidelines will greatly improve the effectiveness of staff interviews.

Users are not all the same, and do not have the same needs. A key principle is therefore: you can’t usefully deliver information to users you haven’t personally met.

Paired interviews are a very effective technique for identifying differences in working practices or terminology.

This briefing focuses on who to select for stakeholder interviews. It provides some general guidelines, and lists some areas of the organisation to involve.

Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.