This article outlines a phased approach to creating a new corporate intranet when organisations merge, following the progress of the merger itself.

This briefing looks at the role of corporate policies within an organisation, and the need to better communicate their message to staff.

Intranet teams should play a leadership and coaching role in the organisation, in order to ensure that the intranet is effective, up-to-date and usable.

This article provides five techniques to identify likely usability problems in your intranet. Some techniques provide indications about where the main problems lie, others provide concrete evidence.

Lack of project sponsorship is one of the greatest causes of IT project failure. For an organisation-wide platform such as an intranet, the need is even greater.

Escaping an organisational structure for your intranet is not easy, but will deliver many business benefits.

Staff induction is vital in getting staff up to speed, and ensuring they are productive. Yet most organisations have inadequate or ad-hoc processes in place.

A simple intranet feedback mechanism is an effective way of keeping an intranet up-to-date, and assisting with change management and cultural change processes.

The intranet goal ‘to efficiently disseminate accurate information’ is meaningless, and must be replaced.

This briefing focuses on who to select for stakeholder interviews. It provides some general guidelines, and lists some areas of the organisation to involve.