Finding the right document is only half the task: is the document structured in a useful way?

The field of information architecture (IA) has much to offer those creating taxonomies, including a range of structured techniques for testing their effectiveness.

This briefing outlines a simple scenario in which the intranet helps staff find key corporate information, while the documents accessed are stored in the document/records management system.

You need to understand how staff look for documents in a business setting, in order to design suitable systems and classification schemes.