Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.

A multi-disciplinary approach is needed when establishing an intranet team. This briefing outlines the key roles required.

A successful intranet ensures that: staff needs are met, and the content creation processes are supported.

This article outlines ideas for promoting your intranet, ranging from the obvious through to the very unusual. Somewhere in this list should be a few…

This briefing presents a simple checklist that will allow you to judge just how much work will be required to bring your intranet back to…

Metrics are an effective way of setting project targets, assessing success, and tracking ongoing health. This article summarises a range of practical KM and CM-related…

The real challenge is to maintain the quality, consistency and value of an intranet, well into the future. This article shows you how.

Outlines a disciplined approach to re-invigorating a corporate intranet, making it deliver real business benefits.

KM has much to learn from usability, which can provide many useful starting points for structuring and managing KM projects.

There is no ‘correct’ answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches.