Successful organisation-wide collaboration does not happen by chance. While the uptake of collaboration tools can be very rapid, some areas will use the tools well, while others will struggle (or fail).

Rolling out collaboration tools is not without its risks. As outlined in the earlier briefing Collaboration tools are anti knowledge sharing?, the fragmentation of information can be greatly increased when the number of individual spaces grows.

Organisations must, however, support collaboration (and collaboration tools) as the need for these is great. This briefing outlines some practical steps that all organisations should take to help business areas and staff make the best use of collaboration tools.

Immediate support

The topic of how to make collaboration succeed is very broad, and one that is still being explored (and debated) within the community. With collaboration tools being rolled out as we speak, however, it is imperative to put in place some immediate support.

This briefing focuses on some very practical steps that can be taken to dispel some of the confusion surrounding collaboration tools and help staff use them successfully.

[CM Briefing 2007-20, read the full article]