Any intranets structured around the organisational chart are difficult to use. Before attempting a restructure, consider why this structure has been used.

You need to understand how staff look for documents in a business setting, in order to design suitable systems and classification schemes.

By improving the way the intranet supports key tasks, immediate business benefits can be delivered in a manageable and cost-effective manner.

This article provides five techniques to identify likely usability problems in your intranet. Some techniques provide indications about where the main problems lie, others provide concrete evidence.

Escaping an organisational structure for your intranet is not easy, but will deliver many business benefits.

This briefing presents a simple checklist that will allow you to judge just how much work will be required to bring your intranet back to top performance.

KM has much to learn from usability, which can provide many useful starting points for structuring and managing KM projects.

Card sorting is a very simple method of working with users to come up with a usable information design. A valuable tool for all information architects.