Intranet redesigns involve a huge amount of work, so how do we make this the last big redesign that’s needed?

All intranets must find a balance between global (common) and local (specific) information.

Tree testing provides a cheap and effective way of checking draft navigation before proceeding further into a redesign.

Intranet teams can’t afford to be technology ignorant, but nor do they need to be geeks.

Organisations with a strong public brand and reputation are under growing pressure to deliver an intranet to match.

Effective coaching techniques are critical for achieving a well performing intranet team.

Provide a place for authors to seek help and training when they need it, whenever they need it.

When examined more closely, the mobile enterprise means many different things, delivered in different ways.

The ‘softer’ skills underpin successful intranet teams, and good listening is a starting point for building relationships and solving problems.

Rather than thinking of the intranet as a once-off ‘product’, consider it an ongoing ‘service’ to the business.