Recruiting participants for website research can be difficult, but a few simple steps can help make the process go much more smoothly, without the need for expensive agency fees.

All too often, 18-24 month information management strategies fail to deliver benefits, but there is an alternative.

Provide every staff member with a tailored and personalised single sheet of paper that covers what they need to file, and how.

This briefing explores the idea of intranet successes, how to identify them, and how to gain the greatest value from them.

Organisations should abandon the search for ‘knowledge management systems’, and focus more closely on the specific capabilities required.

Intranet teams should be guided by two words when planning intranet activities: tangible and visible.

Position descriptions describe the key responsibilities and duties of the intranet manager, fulfulling two audiences, the intranet manager as well as the organisation.

There is a ‘rule of thirds’ that can be used to categorise the main types of forms that exist on an intranet.

Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.

The most successful intranets are those that directly reflect the unique nature of the organisations they serve.