One of the first challenges when establishing an intranet is to determine who should have overall ownership of the site, and where the intranet team should be located.

The challenge is to deliver sufficient intranet content and capabilities, within the time and resource constraints. This briefing outlines a simple approach for balancing these factors.

A critical success factor for an effective and sustainable intranet is the establishment of an intranet ‘community of practice’.

By improving the way the intranet supports key tasks, immediate business benefits can be delivered in a manageable and cost-effective manner.

Many intranets are dedicated to allowing staff to complete administrative tasks easily, instead of assisting staff to do their core business.

An intranet is something that staff need to learn, just like any other business application or information system. This will require both formal and informal training.

The intranet can serve as a platform for knowledge management initiatives, via approaches such as collaborative environments, staff directories, wikis and weblogs.

This article outlines a phased approach to creating a new corporate intranet when organisations merge, following the progress of the merger itself.

This briefing looks at the role of corporate policies within an organisation, and the need to better communicate their message to staff.

Intranet teams should play a leadership and coaching role in the organisation, in order to ensure that the intranet is effective, up-to-date and usable.